FAQ


Q: I'm interested in becoming a brand ambassador. What should I do?

A: Thanks for your interest! Please fill out this application.

 

Q: What size should I order?

A: Our sizing chart can be found here.

 

Q: What is your return policy?

A: We will gladly accept returns for full refund on unworn pieces with tags attached within 30 days of purchase. Return shipping is the responsibility of the customer.

 

Q: How do I start the return process?

A: Please email us at hello@operunning.com with your order number and reason for the return. We will get back to you with the next step!

  

Q: Who do you ship through?

A: We currently ship through USPS

 

Q: Can I use multiple promo codes?

A: We know it's a bummer, but we are only able to accept one promo code per order.

 

Q: Can I pick up my order instead of having it shipped?

A: If you are in the Minneapolis/St. Paul area we would love to set up a time & place to hand off your order. Select the "Local Delivery" option at checkout and we will deliver your item or notify you of a local pickup opportunity.

 

Q: After I have worn my OPE apparel into disrepair, how can I dispose of it responsibly?

A: We will gladly accept any used OPE apparel back to either repurpose or dispose of through fabric recycling

  

Q: When will my order ship?

A: Due to the nature of how our pieces are made (pieces are often made after we have received your order to reduce waste), please expect 7-10 business days for your order to ship. If we have your item(s) in stock we will be able to ship them out within 1-3 business days.  

 

Q: Are you able to ship internationally?

A: Currently we do not offer international shipping, but hope to offer it soon.

 

I still have a question for you! 
Email us at hello@operunning.com with any questions or concerns and we will get back to you as soon as we can.