FAQ


 

 Q: What size should I order?

A: Our sizing chart can be found here.

 

Q: What is your return policy?

A: We will gladly accept returns for full refund on unworn pieces with tags attached within 30 days of purchase. Return shipping is the responsibility of the customer.

 

Q: How do I start the return process?

A: Please email us at hello@operunning.com with your order number and reason for the return. We will get back to you with the next step!

   

Q: Can I use multiple promo codes?

A: We know it's a bummer, but we are only able to accept one promo code per order.

 

Q: Can I pick up my order instead of having it shipped?

A: If you are in the Minneapolis/St. Paul area we would love to set up a time & place to hand off your order. Select the "Local Delivery" option at checkout and we will deliver your item or notify you of a local pickup opportunity.

 

Q: After I have worn my OPE apparel into disrepair, how can I dispose of it responsibly?

A: We will gladly accept any used OPE apparel back to either repurpose or dispose of through fabric recycling

  

Q: When will my order ship?

A: Due to the nature of how our pieces are made (pieces are often made after we have received your order to reduce waste), please expect 7-10 business days for your order to ship. If we have your item(s) in stock we will be able to ship them out within 1-3 business days.  

 

Q: Are you able to ship internationally?

A: We have begun limited international shipping. We currently ship to: Canada, Mexico, United Kingdom, France, Germany, Italy, Netherlands, Portugal, Spain, Sweden, Norway, Finland, Denmark, Hong Kong SAR, Japan, Australia, New Zealand. If you're interested in placing an order but don't see your country of residence on this list, send us a message on Instagram or an email hello@operunning.com

 

Q: I'm interested in becoming a brand ambassador. What should I do?

A: Thanks for your interest! Please fill out this application.

 

I still have a question for you! 
Email us at hello@operunning.com with any questions or concerns and we will get back to you as soon as we can.